Delete your account and data

Who can use this page

This page is for customers who created an account in the oBo Store app (PWA or Android "OBO Stores" on Google Play) and want their account and personal data removed.

You must be the account holder. We may ask you to confirm ownership using the phone number registered on your account before we process a request.

What we delete

When your request is approved, we delete or anonymize account-related personal data, including:

• Your mobile app login profile (name, phone number, saved delivery addresses, and password credentials).
• Saved preferences such as budget plans, menu planner data, recipes, and shopping lists linked to your account.
• Push notification tokens (FCM) associated with your account on Android.
• Loyalty profile and marketing preferences tied to your customer identity, where applicable.

What we may keep

Some information cannot be fully erased where we must comply with law or resolve disputes:

• Completed order records (items, amounts, dates) may be retained for accounting, tax, and fraud prevention, usually with personal identifiers minimized after deletion.
• Payment records held by payment providers are subject to their retention policies.
• Anonymous or aggregated analytics that cannot identify you.
• Backups may take up to 90 days to roll off according to our hosting retention schedule.

How to request deletion

Choose one of the following methods. Include the phone number you use to sign in so we can locate your account.

• Email: send a message to [email protected] from the address below (use the button on this page to start an email with the details we need).
• Phone / WhatsApp: call or message +92 341 9493062 during store hours and ask for "account deletion".
• In store: visit FMC B-17 Kohsar Plaza, Main Boulevard, Sector B-17, Islamabad, and request account deletion at the counter.

Processing time

We aim to confirm receipt within 3 business days and complete deletion within 30 days. You will receive confirmation when your account has been deleted. Until then, you may continue to sign in; if you want to stop using the app immediately, uninstall the Android app or remove the PWA and sign out.

After deletion

Your account cannot be recovered. You may register again with the same phone number only if we have fully removed your prior profile. Order history visible to the store for past deliveries may still exist in anonymized form as described above.